Drive Expansion & Efficiency Through Technology
As a rule, the telephone is a simple, easy to use device. So why is it, that traditional phone systems are so difficult to use - not to mention expensive to buy and maintain? You invest in a phone system to help you more efficiently connect with patients and colleagues so you can focus on patient care, but all too often, they create barriers between you and these important relationships. You need a flexible system that supports the operations of a busy medical practice, simplifies practice activity and reduces work for all.
Curbside OnCall is a portfolio of enterprise-class solutions built specifically for healthcare providers at a fraction of the cost of traditional phone systems. Designed to increase productivity and reduce barriers to practice expansion, OnCall utilizes Internet telephony, also known as Voice over Internet Protocol (VoIP), to integrate voice and PC/data applications into a single, uniform system. OnCall solutions are cost effective and fully scalable enabling practices to provide better patient service and fuel increased revenue and service capacity.
Virtual Front Office - Increase Capacity and Productivity
Curbside OnCall integrates phone, fax and email applications into a streamlined telecommunications and call management system that was built for use in the healthcare environment. Whether you run a single medical office or multiple campus practice, OnCall can make your practice communications more productive and efficient at approximately half the cost of a standard phone system. Features include:
  • Virtual Receptionist: Do you have more call volume than one receptionist can handle but not sure you can justify more staff? Is your staff overloaded at one site but under-utilized at others? Are too many calls going to voicemail? Do patients have to wait at the counter while the receptionist struggles with the phone system? If you answered yes to any of these questions, Curbside OnCall can provide a hosted communications solution. The Virtual Receptionist bolsters traditional Interactive Voice Response (IVR) capabilities with Dynamic Call Routing. Featuring remote call forwarding, this enables users to automatically direct calls to multiple practice locations, external service providers and remote staff.
  • Follow Me Call Forwarding: Locate physicians and staff members that split time among multiple practice locations. Groups of "reach me" numbers can be built for each user and OnCall sequentially dials each number until the person is found.
  • Centralized Message Manager: Voicemail, faxes and email can now be accessed and managed from a single in-box on your office network, home PC or mobile phone.
  • Electronic fax and document management: Send and receive faxes by secure email and eliminate the need for a fax machine, an extra phone line and associated expenses. Rather than sitting on the fax machine, faxes are stored as PDF files on a PC and users can also scan documents for electronic storage.
Intelligent Call Routing - Connecting the Right People at the Right Time.
Since OnCall is integrated with the PC/data network, it functions as an intelligent call manager offering significant flexibility and control over the call handling process:
  • Schedule Driven Call Routing: Improve customer service and satisfaction through integration with the Curbside OnCall Scheduler, which tracks whether a staff member is logged onto the network, seeing a patient or on vacation. Once the web-based physician scheduling tool verifies availability, it redirects calls to the next appropriate number or staff member.
  • Rules Based Call Routing: Configure call routing by caller type or recipient; i.e., send patient calls to voicemail but allow colleagues or answering service to reach you at all times.
Secure Email and Instant Messaging
Using our secure telecommunications network, you also have access to encrypted email and instant messaging capabilities. Curbside M.D. is a Professional Social Network for the medical community offering multiple channels for confidential communications with your partners, referring physicians, specialists, as well as friends and colleagues. Curbside Communities™ provides safe, secure access to professional networking and access to enabling technologies designed to help medical practices operate and growth more efficiently.
Improved Productivity
Integration of phone, fax and email into a single in-box improves access to and management of critical information.
Lower Costs
Voice and data systems utilize a single network, dramatically cutting hardware and monthly telecommunications and maintenance costs.
Removes Vendor Dependence
Built on open standards, offering flexibility to select components from a variety of providers.
HIPAA Compliant
Unlike standard VoIP products, Curbside OnCall is encrypted and employs security measures that exceed HIPAA recommendations for healthcare data.
Offers Features Expected in Traditional Six-Figure PBX
  • Customizable music on hold
  • Call parking, transfer, forwarding
  • Blocking long distance or international calls
  • Call Monitoring
  • Complete end-to-end support
If you have already recieved our proposal and want to move forward, click below to accept our Pricing and Terms of Service (TOS). Note: Your Customer Number is required and can be found on the first page of the proposal.
Are you interested in what Curbside OnCall can offer you and your organization? Complete the form below and a Curbside M.D. representative will contact you regarding configuration options and pricing.
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